Getting you Back to Work Faster
At GXU Radiology we understand how stressful workplace injuries can be—not just physically, but mentally and emotionally too. Navigating recovery, paperwork, and insurance claims can feel overwhelming. That’s why we’re here to provide expert care and compassionate support every step of the way.
From acute incidents like falls, lifting injuries, or machinery accidents to conditions such as repetitive strain injuries or workplace-related fractures, we’re here to support the recovery journey.
We offer urgent imaging services to ensure injuries are assessed promptly and provide a minimum 24-hour report turnaround, helping to expedite the treatment process. Beyond diagnostics, our team delivers tailored imaging services and treatments, if recommended, to assist injured workers in returning to their normal activities as soon as possible.
How We Can Help
Our WorkCover and Workers Compensation services are tailored to help injured workers access the assessments and imaging they need to recover. From precise diagnosis to professional guidance, our radiologists play a crucial role in ensuring your treatment plan is effective and meets all WorkCover requirements.
At GXU Radiology we’re committed to helping you get back to work in a safe and timely manner, providing the high-quality imaging services you need. Supporting your recovery journey, our team is here to help you navigate the complexities of WorkCover and Workers Compensation claims while ensuring you receive the highest standard of care.
Communication is central to our approach. We keep all parties—doctors, insurers, and employers—updated on the outcomes and progress of the injured worker, ensuring a seamless process from diagnosis to recovery.
Our Process
1. Call our Workers Compensation Concierge or reception to make an appointment
2.Provide us with your claim and employer details, along with your referral, so that we can arrange pre-approval if required.
Our Workcover Services
New WorkCover Claims Assessment
If you’ve suffered a recent injury in the workplace, GXU will endeavour to prioritise your diagnostic imaging, so that we can provide you with a prompt diagnosis and help you safely return to work.
Depending on the sort of imaging you need, and when the injury occurred, we may require pre-approval from your insurer. When making your appointment, please let us know as much information as possible, including your claim and employer details, so that we may arrange all the documentation necessary for your appointment.
Pre-Existing WorkCover Claims Review
Follow-up imaging as part of an existing claim is easily performed at GXU, especially if you have had your previous imaging with us. All we need to confirm is your claim number and insurance company, so that we may contact them for pre-approval if required.
CTP Medical Claims
If you’ve recently been involved in a motor vehicle accident, you may be eligible to lodge a CTP claim with your insurer. If approved, GXU can perform diagnostic imaging as part of your CTP claim, to help get you back on the road.
When making an appointment, please let us know your CTP claim number and your insurer, so that we may contact your insurer for documentation.
Workcover Costs
For imaging that is performed as part of an approved claim, there is no out-of-pocket expense. We liaise with your insurance company to cover the cost of your examination. If you don’t have an approved claim, please get in touch with our Workers Compensation Concierge, and we can discuss your options.
Why Choose GXU?
We offer next day appointments and procedures in many cases. We won’t leave you waiting weeks for diagnosis and treatment.
We are an accredited practice, affiliated with HDAA and the Royal Australian and New Zealand College of Radiologists, ensuring the highest standards of practice.
At GXU Radiology, our team is made up of experienced radiologists, skilled in performing various radiology modalities. With all reports completed by specialists you can rest assured all WorkCover and Workers Compensation claims will receive accurate and reliable diagnosis to guide your healthcare decisions.
Our dedicated Workers Compensation Concierge works closely with insurers, employers, and healthcare providers to ensure your imaging is completed efficiently and that your WorkCover documentation is handled smoothly.
Your well-being is our priority. We understand the challenges of workplace injuries and strive to provide a stress-free experience from booking through to results.
Where we Operate our Workers Compensation Appointments
We provide X-ray, CT, interventional radiology and Ultrasound appointments as part of Workers Compensation claims at our Thornton practice, conveniently situated within the Thornton Healthcare complex.
For those needing an MRI under a Workers Compensation claim, our MRI services are centrally located in Newcastle using the state of the art facilities at the Hunter Medical Research Institute (HMRI), located behind John Hunter Hospital.
What Our Customers Say
Book a Workers Compensation Appointment Today
Before you book an appointment, it’s helpful to have your insurance and employer details ready for the GXU team, so that pre-approval can be sought prior to your procedure, if it’s required.
If pre-approval is not obtained prior, we may not be able to perform your procedure. To request an appointment please call our Concierge on 0473 746 537.
Frequently Asked Questions
I’ve been involved in a workplace accident. What is the process for lodging a WorkCover claim?
After a workplace injury, the first step is to inform your employer. They can provide you with any immediate assistance that you may require, and should contact the insurance company regarding the accident.
Once the insurance company has been notified, they will provide you with a claim number. Shortly after, you’ll be assigned a case manager, who will be your first point of contact regarding your claim.
What documentation is required for a CTP or WorkCover claim?
The documentation that we require to perform diagnostic imaging as part of a CTP or WorkCover claim includes an imaging request form from a doctor, and in most cases, pre-approval from the insurer. Provided you have a claim number, the GXU team is happy to arrange pre-approval on your behalf.
How long does approval for imaging under a CTP claim take?
If you have already been issued a claim number from the insurance company, arranging pre-approval to perform imaging under a CTP claim can happen within a matter of days. By providing us with your claim number, name of insurer and the date of the accident, we can contact the insurer for pre-approval and have it ready in time for your appointment.
